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About Us : Our Goals
In order to provide the best care possible to our patients, we uphold the following goals and objectives.
To provide high quality care:
As healthcare delivery continuously changes, the needs of individual patients will remain our first priority. We also recognize that physicians are assuming the responsibility for managing the health care of populations. Our commitment to quality will be achieved by the following:
- We will create and maintain high standards for membership. These may include strict credentialing criteria, requirements for continuing medical education, and ongoing performance evaluations.
- We will develop and implement programs for continuous quality improvement, including measurement and documentation of clinical outcomes. The programs may involve participation with Children's Health System and the EVMS Department of Pediatrics.
- We will develop and implement clinical care pathways and guidelines in conjunction with the Children's Health System and the EVMS Department of Pediatrics.
- We will maintain active involvement in academic activities such as medical education and research through its relationship with the EVMS Department of Pediatrics.
To provide excellent service:
We will provide excellent service to patients, payors, Children's Health System, and referring physicians through the following:
- We recognize that good customer services is valuable.
- We will develop and implement methods of measurement and documentation, such as customer surveys.
- We will create incentives for providing good service.
To provide efficient, cost-competitive healthcare:
- We realize the importance of applying business administration and management principles to the delivery of healthcare.
- Individual members will be encouraged to become interested in and knowledgeable of business aspects of health care delivery.
- We will retain the professional expertise necessary to design, direct, and implement its business activities.
- We will create an efficient governance structure consisting of a physician board of directors and a CEO with business management and health care administration expertise.
- Our organization, governance, and operations will be structured such that performance expectations are clear and obtainable, and will promote efficient use of resources.
- Our divisions and leaders will be expected to design and implement their own efficient medical delivery systems and business operations. Our management committee and other related committees may provide assistance and coordination where appropriate.
- We will create incentives for efficient operations, clinical productivity, and the realization of cost savings.
To promote medical education and research:
In collaboration with the EVMS Department of Pediatrics, the Center for Pediatric Research, and the Children's Health System, we will develop, implement, and report clinical research programs related to improving the health of children.
- We will provide didactic and clinical teaching to medical students and residents.
- We will provide clinical education to community physicians other medical personnel, and the public.
- We will seek opportunities to secure external funding for research and educational programs.
- Our members will participate in administrative functions related to EVMS and the Department of Pediatrics.
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